This new update will be available for both Store Orders and Embedded Designer Orders where you’ll be able to take a customer’s design and add it to new items from your catalog. This option is great for upselling or swapping an item for something else if needed.

Previously, for both Proposal and Store Orders, there was no option to add new items to these orders which resulted in less than ideal workflows if the customer decided they wanted to add items, or if you needed to change an item out.. With this update, you’ll be able to do the following:

This update introduces a significant enhancement to the "Request Payment" functionality in InkSoft's Order Detail View. Previously, payment requests could only be sent via email directly from the InkSoft system, which sometimes led to emails being marked as spam or coming from an unrecognized email address. The new feature allows users to copy a shareable link for the payment request, offering flexibility to share it through personal email clients, text messages, or other communication channels preferred by the business.

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InkSoft is excited to introduce our newest feature, Surcharging. This feature was designed to enhance profitability for our valued InkSoft customers. The new optional surcharging capability allows you to offset credit card processing fees by applying surcharges to transactions, helping you reclaim costs. If you choose to opt in, this can be a great way to boost your bottom line. Learn more from the video below.

In the Cancel & Refund order workflow, we require admins to select a ‘cancel reason’ which is connected to the email template that is sent to the customer whose order is being canceled. The updates provided in this workflow will now allow you to view, edit and save changes to an email template all in the cancel & refund steps, so that you do not need to navigate away to make email template changes for the scenario.

We recognize a need for a high-level way to see what products you are offering in your store and some details around how those products are configured without editing each item individually. That being said, this feature allows the admins to download a CSV that shows either a simple output or a detailed output of product information.

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In order to efficiently run a store, understanding how that store is doing at-a-glance can be a huge time saver. When shops build stores for their client’s needs (school store, employee store, community event store), the client often wants to be kept in the loop of how that store is doing, especially if there is a fundraiser component. Bringing visibility and accessibility to both the admin and the client of the basic analytics of the store removes the overhead of the having to run reports, etc. to review and/or then distribute via email to their client (after removing sensitive information).

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The Pickup Method Fees feature allows admins to charge for specific pickup methods that will help offset the costs for boxing, handling, and storing products to be picked up by the customer. Simply select between 3 different pricing options such as charging by item count, weight, or subtotal, then add your own fees.

You can now configure automated emails to be sent to your shoppers when they abandoned their carts. Each Store will have settings that allow you to configure the frequency at which a reminder email is sent to the customer.

The settings are located in your Store Admin > Checkout Settings area, as shown in the screenshot below.

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USPS has updated 3 domestic shipping methods, USPS Retail Ground, Parcel Select Ground and First-Class Package Service, and migrated them into one, . You can find more about the USPS migration here.

We have made the necessary updates needed in order to utilize the aforementioned services and avoid any disruption to our user base.