Ideas

When things don't load correctly, I have to delete all of my browser files. It rarely solves my problem. I was curious if you can build out the system to be less dependent on cache-ing so we can stop doing that.

Have a quick option to add logos like a "Pick Logo" button on stores that have the designer turned on and a specific set of clip art for that store. Right now you have to click the product, Design Online, Add Art, Browse Clip Art and then you see the clip art categories for that store. Make it easy

Hi – we often get calls from a customer that says “the e-mail I received says the order should be here on xyz date” which is DIFFERENT than what our production systems says…work orders, pipeline, etc. Can we get this fixed? I’d recommend having everything reflect a ship date since shipping can take anywhere from one day to many days. We ship some that are one day and others that go across country then some to Hawaii, Alaska and International. This would really help dial in expectations for us and our customers. Here is an example from an e-mail just received this morning….. It's been a day over the original delivery date and it still says processing, I was just wondering when the new delivery date is? Phone : Email :Last Name : Banis First Name : Samantha First Name : Samantha Time : 7:03:36 PM Date : Wednesday, August 19, 2026 Store: Schools (Marty's Bag Works) BUT our production system says “ship date” of 8/18 (and yes we are a couple days overdue with this date). The customer thinks they were to have it DELIVERED by 8/18. So expectations are off. Again, if we can have everything say “ship date” that would be much better since we can’t control the shipping time and there are variables predicting that time. Thank you, Bryan

Take a page from sister company OMG on deposit reporting. Deposits are on a store by store basis. Makes accounting a breeze

When a credit card charge has been disputed, and the funds have been taken away from us and given back to the customer, the order really needs to be put back in "Not Paid" status, which will allow us to go back and get payment from the customer for that order. I have an order right now where the customer disputed it (it was legit), and the money was taken out of my bank account, but the order still says it's paid. So now the customer has canceled her card and wants to give us payment, but how am I supposed to collect payment from her?

It gets annoying and time wasting to have to explain to a customer that it is in fact NOT going to be screenprint or dtg.

The ability to configure gift certificates with an expiration date. If that is not possible, then a way to bulk void gift certificates. We have some large companies that give out gift certificates to their webstores that we have set up for them, but want the certificates to expire after a certain amount of time.

It would be extremely helpful if we could setup users who did not have view of the "Order Total" column in the order manager. We have Inksoft order manager open on multiple computer screens across multiple departments. Not all departments need (nor should have) access to an order's dollar amount. Having the "Order Total" column feature turned off for certain user profiles would help protect sensitive information.

Some product images are blurry and there are a lot of products that are missing from the suppliers. It would be nice if the Inksoft team would go through products every once in awhile and make sure everything looks good and add new products. Also some of the sizing charts are incorrect too.

Cannot ADD the same design to multiple products, only one product at a time. Cannot do this from the checkout cart either, like was possible previously. Gotta have something, there are dozens of examples where a group wants to order various items with the same design, i.e. a family reunion, fundraiser event would need: mens, ladies and youth styles; or short-sleeve and long sleeve items; or t-shirts and sweatshirts. ADD another product in the same way you ADD another product color. Its commonplace that orders are always a mix of products with the same design!!! Of ALL the issues, this is most critical... What is a customer supposed to do if the feature does not exist??? Assume every style is a separate order with separate pricing and discounts?? makes no sense AND would not be price competitive, will lose orders...