new
improved
Stores
Order Manager
Proposals
Email Deliverability Update
Problem
We have received feedback that emails sent through InkSoft are sometimes ending up in customers spam folders. Resulting in emails being missed which is impacting shops productivity and creates a poor user experience for their customers.
Resolution
We have updated our email routing and have repurposed the 'No Reply Email Address Entry' through Contact and Admin Settings.
This setting will allow you to add a unique identifier to preface the emails that will be sent to your shoppers and clients.
- We have dropped the 'No Reply' since majority of the emails sent could warrant a response
- The entry needs to be unique like it has been previously
- Email sent will now read [unique_identifier]@myorder.design