Auto Email of Payment to Orders
A
Ang Byykkonen
Typically when a client pays for their order in the proposal stage or through a webstore, they receive a payment receipt. And if it is a proposal a sales person has sent to the client, the sales person would receive an email with payment confirmation.
Now when our bookkeeper is applying payments to orders already completed, such as our web stores where the corporate office is paying once a month. Emails with a payment receipt are going to each of the individuals employees of said business.
We do not want this, it is confusing the clients and also the corporate business office.
A setting that we can change/shut off, make this an option.
N
Nathan Eppley
Please allow us to edit this email. I keep receiving requests from customers and I'm unable to edit it like I can all the other templates.
H
Heather Shaw
Would love the options to either:
A) edit the "Payment Receipt" email.
We cannot edit it in the email templates. Some stores have requested this to looks more like their branding, and others have requested to change the line at the bottom that says "Thank You - the team at [Store Name]"
B) turn off the "Payment Receipt" email.
Customers are already getting an "Order Confirmation" email and get confused because of the double email.