Cancel order and refund - Allow users to create their own cancel reasons
completed
Makenzie Hurd
completed
See details here: https://inksoft.canny.io/changelog/order-manager-cancel-refund-emails
Makenzie Hurd
in progress
Makenzie Hurd
under review
Louis DiMeglio
This isn't that hard. At the very least add "Other" as a choice. The most common reasons such as "Customer ordered wrong items" or "Test order" aren't available. It's absurd it has gone this long.
Ryan Blair
It's 2024, this is 4 years old.... can we please get a custom field. As funny as it is to cancel orders for decency policy, our customers don't appreciate it, and none of the options work for us. How about per customer request if we can't get a custom response?
Makenzie Hurd
A
Al Russell
This would be very helpful. The available choices rarely fit why we cancel an order.
k
kait toohey
Yes. When I cancel a customer's order I have to contact them personally because "product went out of stock since you've ordered it" isn't an option in the dropdown. I don't need my customers getting even more confused than they need to be lol.
Makenzie Hurd
Merged in a post:
Customize emails when Products are Cancelled
E
Elizabeth Boyes
When we have to cancel an item, and refund the customer, the email that they get should detail the item that was cancelled.
As well, just as when we cancel an entire order, we should have the choice as to email template that is sent in this case. It could be the item is out of stock, or the design did not meet minimums.
Makenzie Hurd
Merged in a post:
Email Cancellation Reasons
K
Kelly Leaman
Seems like the only options for sending a cancellation email are decency policy or artwork related reasons. We have a lot of customers on our stores that cancel because they placed an incorrect order or changed their mind - would be nice to have an option for one of those reasons as well.
Load More
→