Personalization instructions for a product need to be established when making the product in the store. if a customer wants a 2 inch white varsity font name, there is no way to tell production that other than to go back into the job notes after the order is placed. This information also needs to show up on the work order so production knows what size, font, color, and location of personalization needs to be printed. There is plenty of room on the work order as its currently laid out to house personalization info.