We need the ability to be able to backorder an item in the order cycle. From job tickets to order line items, and to be able to communicate that to the customer, in their order. Currently if an item is short shipped, we can't complete the job ticket or order without several steps in the software as well as having to leave the software to communicate this to the customer. This is a break in the chain of communication should others want to log in to the system an communicate the whereabouts of a customer order.