Ideas

We have different items that have different lead times and need the option to partially ship the items as they are ready to meet deadlines with customers. It would be great to have a box on each line item that could be checked and then the option to move to ready to ship the items over to be shipped and then allowing us later the ship the items that are not ready.

It would be great if we could do a partial order for pickup, that way, if an item was backordered, we could still deliver the other items that we can deliver on. Sometimes, if it's a personalized item, it takes longer to get that into stock, so if we could find a way to do a partial order, it would be amazing. Or being able to email them about the items that are ready for pickup. That way, we would know which items are left to deliver and a way to track them. Or if there was a way to separate the order into 2 parts, if that works easier, then we could fulfill part A of the order, or then part B. Thanks

In the Order Manager, all of the orders can be selected and marked as complete. There is no way to select multiple orders and mark them as new or in progress. Which means that if someone accidentally marks an order or all orders as complete, there is no simple way to undo that action, and no way to undo that action for orders that just have custom line items. We had someone click the box that highlights all orders. He had Inksoft displaying the top 25 orders. Well, when he clicked the select all orders, that apparently also highlighted the orders that were not displayed (the other 300+ orders). So when he clicked mark as complete, it marked the orders that were not even visible to him. This shouldn't be a thing. There is no way to undo this action. This means that orders that have not been paid for were now marked as complete and are buried with all of the other completed orders. Sure I can use a filter and periodically check to see if the orders have been paid for and to see which reminders I need to send out, however I no longer have those orders visible on the main Order Manager screen to keep a closer eye on them. And there is no way to return them to that screen. Inksoft support gave me a workaround for selecting individual orders and changing their status from the production cards (which would be very time consuming). However, this will not work for the orders that I set up with custom line items, which are the ones that I am most concerned with. Custom line items have no production cards. Which means that if an order with just a custom line item on it is marked as complete, there is no way to undo this action. There needs to be a way from the Order Manager to mark multiple orders as New, just as there is a way in Order Manager to mark selected orders as complete.

Why can't we make changes to the Due Date and In Hands Date once order is approved in inksoft core?!!! I understand locking the price and details once approved but there should be some flexibility in being able to make changes on shipment and due date details. We service a lot of schools and we are receiving orders for delivery that will be for July - August 2020. Some of our customers don't even know when they want their orders to be delivered due to Covid-19 pandemic We can't properly use and schedule on production

Hi we are having a production issue regarding the confusion of due dates on orders. I wish we had the ability to update the due date so that we know the actually date the customer needs it by without going into notes. Sometimes Due dates change or are put in wrong and throws the whole production off. Some orders take multiple days to do and we sometimes stop an order to put in a rush order depending on the due date.

Some of my customers are older and don't really understand technology. A lot of times, they either forget to enter coupon codes or enter them in the wrong spot (ex. the PO number field) and thus don't get the discount they are expecting. I can manually add a discount to their order, but I can't attach it to a coupon code, and thus it doesn't show up when I run reports. I need to be able to go into a customer's order and apply a COUPON CODE myself, not just a discount. It would make my job at least 10 times less confusing.

Please add a "notes" section on order page by each order. we need it bad to keep us from looking a hundred times at a order for reasons for things. Also, more choices under status, even one we can fill

In Open orders, after marking an order Ready to ship/Pick Up, a confirmation window pops up right in front of the "Ready to Ship" tab at the top left, so, every time, I have to close that window to be able to get to the Ready to Ship tab. Simply move the confirmation window, so I can click Ready to Ship tab, or don't even have that confirmation window at all. Sometimes we are shipping dozens of orders and that confirmation window is useless

It would be great if there was a way to print labels for individual orders for the stores we have. We do a lot of local fundraisers and such for our local schools and non-profits and we would love to print a sheet of labels even with just the name of the customer to stick to the bags as we individually label and bag everyone's orders. We don't ship much or we would print a shipping label. Thanks!

Would like to be able to customize packing slip layouts to reduce wasted space, control what is printed and in turn save paper.