Ideas

Lately, we have had a bunch of orders that initially show as FAILED in our system so we cancel them and then a day or two later the payment goes through and shows in the Inksoft Payment Portal as PAID. I am suggesting having a new payment status called VERIFYING or something like that either sends an email to a contact person of our choosing or something we can filter by to catch these orders.

We'd love to see options to allow our customers to buy now and pay later or in installments through something similar to Afterpay, Affirm, Shopify, etc. Our competitor offers PayPal, Venmo, and other "pay later" options. I'm not suggesting the "Arrange Payment Later" since we don't want to invoice them later. It would just be great to see more choices offered for them, and we've lost a couple of schools to our competitor as a result of giving the parents more choices when ordering. Thanks in advance!

Wether its Inksoft's own software update, or we're able to link other processors like afterpay, klarna or affirm, this tool would be useful in getting customers to add more items to their order.

It would be nice to be able to just add a % processing fee to all credit card orders across the board without having to change our prices.

For online designers that require approval from vendor before printing order, it would be great if we could label an user and transaction as "Fraudulent" to prevent them to try to place orders across Inksoft.

Need a way to send reminder email in bulk, or simply just be able to, for those who have remaining amount on gift card or a gift card to still use.

We use Square for our brick-and-mortar store for inventory, retail sales, invoicing, and payment processing. We would like to integrate Square with Inksoft to have one system, to allow us to use Square for customer loyalty rewards. The need for having two payment systems does not flow very well and creates a back end issue.

When downloading/printing an invoice, I have to manually edit the invoice in a PDF to add the customer address. Our accountant utilizes a completely different software for tracking invoices/payments and thus needs an address if we have to send statements out to customers. Please update the invoicing process to add the customer's address automatically.

When canceling an order, it would be great to be able to do a partial refund minus a restocking fee. We don't always refund the full amount when canceling an order, as it costs us processing fees, and so, it would be great if we could refund minus a restocking fee (either as a % of the order total or $ value!) You could also allow adding items to an existing order, as we could add a "restocking fee" and minus the original items.

We have a brick and mortar store along with our online store. When we were able to have our own payment processor on Inksoft, we were only paying for 1 credit card processor because we had the same one in store and I could populate all the transactions and see what was in the store and what was online with the transaction numbers. Now that Inksoft has provided their own, we are stuck with 2 different credit card processor fees. If I type in each card by hand in store, not only are we violating PPI, its also very slow and removes the capability for apple/google/tap pay. Is there anyway to have a POS that speaks to Inksoft or an app that we can add to our current processor to be able to pull the workorders and pay through inksoft?